Moneypak stuck on validating address information
Moneypak stuck on validating address information - Free Online
I explained that I did not want anything more than what was mine and the manager again stated that due to his employee's error and the time that I would not be able to access any of my monies on the card, as well as the service fee, that he felt that it was "Good Business" in doing this. ) The manager asked for my "Greendot Visa" so that he could apply a credit to my card in the amount of $95.00.
I tried to explian that NO transaction had occurred..that point to them was "Mute".I returned to the "Hess" gas station and spoke with the manager that I had spoken with the day of the incident and explained the situation in full.I told the manager that "Greendot Visa" had put a hold on my account in the amount of $75.00 and would be accessing a service charge to my account for $20.00, due to insufficient funds for a transaction that never actually occured.The manager was very apologenic and stated that because it was his employee that had initially caused this situation, asked if he could "Credit" my "Greendot Visa" for the amount that was to be held, as well as the service charge fee, so as not to lose us as customers and in good faith. Resolve the issues and rebuild trust through our Corporate Advocacy Program.Corporate Advocacy Program: The best way to manage and repair your business reputation. Consumers want to see how businesses take care of business. How those businesses take care of those complaints is what separates good businesses from bad businesses.
I purchased a "Green Dot" Visa Premier card some four months ago and had deposited funds periodically through out.
Two months ago I pulled into a "Hess" gas station to put just $10.00 of fuel in Our car and was going to "pay at the pump" with the "Greendot Visa", however, there was a sign on the pump that stated that the card reader was un-available and to please come inside.
I went inside and asked the clerk to please put $10.00 in fuel at pump #2 on "Debit"..clerk ran the "Greendot Visa" and stated that it did not go through.
I asked if they would please check it again, as I knew that We had at least $35.00 on the card.
The Manager came over and checked the transaction and realized that the clerk actually punched "Credit" rather than "Debit"...which I did not know, automatically captures $75.00 until the transaction clears...which can take two to three weeks.
Now there I sit with still no gas and a "Credit" hold for $75.00 on my "Greendot Visa" for two to three weeks, I called "Greendot Visa" and they explained that they could NOT and would NOT release the hold until the transaction cleared...